Frequently Asked Questions
Everything you need to know about shopping at icon-X.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75. For orders below that amount, a flat rate of $5.99 applies.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. Returns are processed within 7-10 business days of receipt.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
icon-X accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At icon-X, we prioritize ethical manufacturing. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.